Page 10 - Pelan Strategik ICT

2012 - 2014 THE CENTRE FOR INFORMATION TECHNOLOGY - ICT STRATEGIC
PLAN

Mrs. Haslina Abdul Hamid

Head of Customer Service Division

The Centre for Information Technology

3.5 CUSTOMER SERVICE DIVISION (BPP)

3.5.1 Background

Customer Service Division was established on October 1, 2009. Generally this section is
responsible for planning, providing, organising, maintenance and repair of ICT equipment such
as computers, laptops and printers used by academic and administrative staffs for teaching and
learning purposes.

In addition, this section provides ICT support to UM citizens who come to the PTM customer
service counter or call our hotline. The Division also manages and monitors ICT complaints
solutions made by UM citizens.

3.5.2 Functions

• To acquire, distribute and upgrade the University’s ICT equipments such as desktop
computers, notebooks, laptops and printers.
• To provide services that help users through counters, telephones, workshop computers and
mobile teams.
• To provide campus card services for staffs, students, retirees, visitors, outside the library and
Responsibility Centre members.
• To provide computer and LCD projector loans.
• To formulate and outline policies and regulations relating to the use and maintenance of the
University ICT equipments.
• To rollout projects related to computer use.
• To provide technical advice regarding ICT equipment.

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