Page 53 - Volume_14

Jurnal PPM: Journal of Malaysian Librarians
Vol. 14, 2020

a body of scientific, technological, and systems knowledge related to the transfer of
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information .

Griffith emphasises more on a specific flow of information than information transfer.

Simplistically it means LIS is about identifying and understanding information and the
required process in managing that information. Also, it is very clear that in managing
information, we have to do it with the right competencies. What about KM and its
definition?

As a definition, KM has been defined by researchers, consultants and business leaders
from the perspective of knowledge process, behaviour and knowledge as important
assets , , , , .
4 5 6 7 8

Ernst & Young define it ‘... as processes, technologies, and organisation for capturing,
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classifying, and adding value to the intellectual capital of the firm - and then deploying
it to the employees.’
9

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One of the best definition is by Gartner where KM as ‘…a discipline that promotes an
integrated approach to the creation, capture, organisation, access and use of an
enterprise’s information assets. These assets include structured databases, textual

3 B. C. Griffith, Key Papers in Information Science, American Society for Information Science, 1980, p. 5
4 O’Dell, C. (2001). Successfully implementing knowledge management best practices and lessons
learned. Washington, DC: American Productivity and Quality Centers. Retrieved from
http://www.infotoday.com/kmw01/presentations/ O'Dell.pps
5 Davenport, T. H, & Prusak, L. (1998). Working knowledge: how organizations manage what they know.
Boston: Harvard Business School Press.
6 Sveiby, K. E. (1997). The new organizational wealth: managing & measuring knowledge-based assets.
San Francisco; Berrett-Koehler Publication.
7 Harris, K., Fleming, M., Hunter, R., Rosser, B. & Cushman, A. (1999). The Knowledge management
scenario: trends and directions for 1998-2003, GartnerGroup Strategic Analysis Report. Boston:
GarnerGroup
8 Girard, J. & Girard, J. (2015). Defining knowledge management: toward an applied compendium. Online
Journal of Applied Knowledge Management, 3(1), 20. Retrieved from
http://www.iiakm.org/ojakm/articles/2015/volume3_1/ OJAKM_Volume3_1pp1-20.pdf
9 Ernst and Young (1996). Creating the value network 1996. Fifth annual special report on technology in
banking. New York: Ernst and Young

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