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COURSE INFORMATION FOR CURRENT SEMESTER/

TERM

Academic Session 2015/2016

Semester/Term 1

Course Code KCEP 4XXX

Course Title Total Quality Management

Credit 3

Medium of Instruction English

Course Pre-requisite(s)/ Minimum Require- None
ment(s)

Main Reference  Total quality management, Revised edition (2011), By Besterfield Dale
H., Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield,
Mary Besterfield-Sacre, Hermant Urdhwareshe, Rashmi Urdhwareshe,
Pearson education
th
 Quality, 5 edition (2009) by Donna C S Summers, Prentice Hall.
 Introduction to Statistical Quality Control, 6th Edition (2009)
by Douglas C. Montgomery, John Wiley & Sons, Inc
 Managing Quality, 5th Edition (2007), Barrie G. Dale, Ton van der
Wiele, Jos van Iwaarden, Wiley-Blackwell
 Lean Six Sigma For Dummies (2012), by John Morgan and Martin
Brenig-Jones, John Wiley & Sons, Inc

Teaching Materials/ Equipment References and notes

Learning Strategies Lecture, tutorial, and PBL

Student Learning Time Face to face: 42 hours
Guided learning: 16 hours
Independent learning: 58 hours
Assessment: 4 hours
Soft Skills Critical Thinking and Problem Solving Skills: CT1, CT2 and CT3

Lecturer Assoc. Prof. Dr. Shamsuddin Ahmed

Room Level 7, Room 07, Engineering Tower

Telephone/e-mail 79674455/ahmed@um.edu.my

Lecture Session:
Day/Time
Venue
Refer lecture timetable
Tutorial/Practical Session: Day/Time
Venue

Important Dates Test :
(e.g: test, final examination, quiz etc.) Examination : Refer examination timetable

UM-PT01-PK03-BR003(BI)-S04