Page 30 - Annual Report 2021

Overview Leadership Message Business segment Moving Forward Our Resources Working for a Corporate Financial
review Plan Better Tomorrow Governance Statements

Healthcare

The Group’s Healthcare division is governance practices and compliance
involved in the provision of tertiary A multi- with industry standards and best
medical services via its subsidiary UM practices while striving to enhance
Specialist Centre (UMSC) as well as disciplinary operational excellence.
pharmaceuticals via its subsidiary UM private hospital
Pharma. with sub-specialist Among the key strategies
tertiary care, UMSC implemented were to adopt relevant
technologies for improved efficiency
uMsc
UMSC is regarded as a leading offers more than and renovate and refurbish wards and
hospital in Malaysia, differentiated 40 major specialties facilities to ensure the Private Medical
Practice Control Section (CKAPS)
in a highly competitive market by and subspecialties. compliance. UMSC also improved its
the expertise and experience of its Currently, UMSC compliance with clinical governance
specialist consultants who belong to has 99 beds benchmarks, addressing surgical site
Universiti Malaya’s renowned Faculty infection rates, mortality rates, number
of Medicine. with over 270 of patient complaints, medico legal
consultants, suits and nursing quality.
A multi-disciplinary private hospital including
with sub-specialist tertiary care, UMSC distinguished To drive operational excellence and
offers more than 40 major specialties inculcate a culture of high performance
and subspecialties. Currently, UMSC professors with and customer satisfaction, UMSC
has 99 beds with over 270 consultants, subspecialties
including distinguished professors with credentials.
subspecialties credentials.

At UMSC, our patients are able to
access up-to-date technology, services
and facilities including Biomedical
Imaging, Modalities, CIGMIT,
Radiotherapy, and Hybrid Operating
Room in a strategic and convenient
urban location that enjoys close
proximity to affluent neighbourhoods
and corporations.

Year in review
In 2021, UMSC served a total of
174,000 patients. In line with the
Group’s rationalisation exercise,
UMSC focused on achieving good

Highlights

174,000
Patients >270
served in 99 Beds consultants
2021

30 UM Holdings Group