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TOTAL QUALITY MANAGEMENT

EID3009 TOTAL QUALITY MANAGEMENT
3 Credits

Pre-requisite None

Learning At the end of this course, the students are able to:
Outcomes
1. explain the concepts, models, tools and other aspects regarding the
achievement and management of quality in organizations;
2. assess the strengths and weaknesses of those they already understood;
3. simulate on the methods of implementing total quality management program;
and
4. evaluate the implementation of quality program in an organization.

Synopsis The course will discuss the followings:

1. Characteristics and the problems of change including the definitions of quality
and the history of quality movement;
2. Motivation and teams, including team formation, definitions, leadership,
training and counselling, patterns and styles of management, internal and
external motivation, customer and process;
3. Approaches and methods of problem-solving;
4. Understanding Deming’s System of Profound Knowledge;
5. Quality leadership, with a focus on customers and continuous improvement; and
6. Quality movement and its relationship to ISO 9000.

References 1. Parag Diwan. (1999). Total Quality Management, Kuala Lumpur, Golden Books
Center.
2. Gred Bounds, et. al. (1994). Beyond Total Quality Management, New York,
McGraw-John Wiley & Sons.
3. William J. Kolarik. (1995). Creating Quality, New York, McGraw-Hill.
4. Brrie G. Dale. (1994). Managing Quality, New York, Prentice Hall.
5. Roland Caulcutt. (1995). Achieving Quality Improvement, London, Chapman
and Hall.

Soft Skills CS1, CS2, CS3
TS1, TS2

Assessment Continuous Assessment : 50%
Final Examination : 50%

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