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HUMAN CAPITAL

S T R E N G T H E N I N G T H E N I C H E

Finding a human

IN THIS CHAPTER
capital niche

INCREASING EFFICIENCY THROUGH In the rapidly advancing field of science and
LEAN ORGANIZATION technology, human capital is essential in both
developing and taking advantage of new

EFFECTIVE RETENTION STRATEGY innovations. In the strategic plan, finding a human
& SUCCESSION PLAN capital niche is emphasized in the third pillar. Ten
sets of action plans are carried out to addressed
the four main objectives. A flatter organisation has
APPRECIATION OF VALUES AND
been introduced to reduce bureaucracy and the
CONDUCIVE WORK ENVIRONMENT
performance of staff is bench marked against world

renowned higher education institution. Staff are
ENCOURAGE STAFF trained to be capable in multitasking, online
INVOLVEMENT IN SOCIAL complaints are extended to cover most service
SERVICES
aspects while appraisals are transparent. Low
performers are ‘put on medication’ which means
remedial training.

by Dr. Yap Seong Ling