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Jurnal PPM: Journal of Malaysian Librarians
Vol. 14, 2020

the needs of the stakeholders. In the case of a library, it is about the right and faster
delivery of information and knowledge in any form.

• Accelerating Delivery
The expectation of the stakeholders if not a timely delivery of service has always
been an immediate one. Since organisation X deals almost entirely based on
information and knowledge, the KM culture and promises should reduce time to
knowledge that translates a fast service for the stakeholders. Internally, work
processes have become shorter and better because knowledge system enables for
continuous and shorter time to learning.

• Showing How Knowledge is Used for Their Benefit
This is mostly targeted to both the library staff and the whole organisation that the
KM programme is targeting. In view of creating awareness and buy-in among the
staff, they have to be educated and shown how the knowledge is being captured,
stored and shared are beneficial not only to others in the organisation, but also
themselves. The library can play a critical role in this as they can help departments
and communities on how certain things would and should be done. The better we
understand each other and how each other works, the better the organisation is.

Learning and Growth
Learning and development of the staff are very important for any organisation and KM
certainly helps in this area.

• Making Scarce Expertise Widely Available
One of the objectives of KM in organisation is to increase the visibility and
accessibility of knowledge. Within this objective, specific expert knowledge that
resides with staff is given special attention, especially in view of mitigating the
potential knowledge loss. KM programme is about making this expert knowledge not
only wider visibly, but also to democratise some of them so that the knowledge can
be shared and used by more staff. This can be done by profiling the experts within
the knowledge system to make them visible. Secondly, developing learning
programmes for them to participate either as designer or facilitator. Thirdly, it is
through inviting them to be a speaker in knowledge events. Fourthly, provide linkages
and connectivity to knowledge seekers and other experts.

• Easy to Find Information and Resources
The first phase of the KM implementation for organisation is to make available access
to information and resources. Beginning with external knowledge in the form of

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