Page 36 - Pelan Strategik ICT

2012 - 2014 THE CENTRE FOR INFORMATION TECHNOLOGY - ICT STRATEGIC
2012 - 2014 CENTRE FOR INFORMATION TECHNOLOGY - ICT STRATEGIC PLAN
PLAN

STRATEGIC PLAN 3 - TO IMPROVE AND INNOVATE ICT FACILITIES TO SUPPORT THE CORES
OF THE UNIVERSITY
YEAR 2012 – 2014 KPI
Results Action Plan Time
Remarks
Period

To develop a Phase 3 & 4 Helpdesk System
3.1
Jan 2012 – Phase 2: System
Superb To create a centralised complaint
management of management including complaints that are Dec 2012 complaints for
Applications and not ICT related JPPHB
ICT equipment Jul 2012 – Phase 3: New Request
To redevelop the Inventory System Phase 4: RESPONSIBILITY
loan Jun 2013
CENTREs complaint
3.2 Developed by PTM staffs
To redevelop the Inventory System
Superb in stages
management of To develop a system based Business
campus-wide Jan2012 –
Intelligence
computers Dec2013
To develop a unified communication based
applications (IP-based communication
system)
3.3 To implement the Desktop Management Jun2011 – • Space for training
Superb • Equipment and
System and Active Directory Dec2012
management of software for recording

customer To Implement the Do-It-Yourself Project such as video cameras,
where computer installation or repair computers and others
recording is available for study by UM staff • Technical and
2012-2013
Multimedia personnel

3.4 Provides shared studio facilities
Multimedia Jan 2012 –
recording studio Dec 2012
• Studio Utama

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