Page 70 - FBA UG PROGRAMME HANDBOOK 2017

CIB3006 SERVICE MANAGEMENT 3 Credits
Synopsis :
This course teaches students the concepts and situations related to services, and evaluates the customer’s
logic including marketing, promotions, price and the management of service quality. Human resource issues
are discussed in relation to roles, efficiency, cooperation and stress. Students will be enlightened about
operations management in service organizations.

Course Pre-requisite(s) : None
Assessment Methods : Continuous Assessment : 50%, Final Examination : 50%

CIB3007 ISLAMIC PERSPECTIVES ON BUSINESS 3 Credits
Synopsis :
This course discusses the Islamic perspectives with respect to conducting business activities upon the teaching
of the Quran and Sunnah. In an Islamic framework, the creation and distribution of wealth become
instrumental in promoting individual and social well-being, enabling economics and businesses to open up
pathways to development, social justice and human welfare.

Course Pre-requisite(s) : None
Assessment Methods : Continuous Assessment : 50%, Final Examination : 50%

CIE3001 INDUSTRIAL RELATIONS 3 Credits
Synopsis :
In this course, the students will have better understanding of employer-employee relationship, purpose of
trade union, who are eligible for trade union. Among that, issue like collective agreement, industrial dispute
strike and lock-out will be discussed.

Course Pre-requisite(s) : None
Assessment Methods : Continuous Assessment : 50%, Final Examination : 50%

CIF2002 RETAILING 3 Credits
Synopsis :
Students are introduced to two parts of retailing concepts and practices. Part one includes the concept and
terms in retailing, store-based retailing, electronic and non-store retailing, retail customer buying behaviour,
retail market strategy and financial strategy. The second part consists of retail location, site selection,
organization structure, human resource management, information systems and supply chain management,
planning merchandise assortments, buying systems, pricing, retail communication mix, managing store and
customer service.

Course Pre-requisite(s) : None
Assessment Methods : Continuous Assessment : 50%, Final Examination : 50%

68