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APPENDIX - Details of Elective Courses

COURSE TITLE CQC7051
COURSE CODE Sustainable Service Innovation

At the end of this course, students are able to:

1. Determine different types of technologies in service innovation in
different industries and the nature of the innovation.
2. Compare the different types of service innovation, its role in the
economy, nature of innovation, and sustainability of the innovation.
LEARNING 3. Appraise the service innovation design to existing services by applying
OUTCOME the concept of new service development, service quality, service

encounters, supporting facility, location, and project management.
4. Relate the service operation in areas of demand forecasting, managing
capacity and demand, managing waiting lines, service supply
relationships, managing facilitating goods and growth, and globalisation
of services.

This course provides a detailed understanding of the concepts and theories
in service management. It also directs the student on the understanding of
SYNOPSIS the important issues that need to be examined in designing a new service
enterprise. Students are also required to apply the knowledge of service
operations.

COURSE TITLE Positive Psychology for Managers

COURSE CODE CQC7053
At the end of the course, students are able to:
1. Illustrate an understanding of the principles and theories of positive
psychology
2. Measure the psychological and emotional needs of individuals to sustain
LEARNING their well-being at the workplace.
OUTCOME
3. Integrate various approaches in relating to individual strengths to
promote flourish individual and organisational lives.
4. Identify suitable solutions to organisational problems arising using
positive management perspectives

This course is designed to explore the concepts (biological, psychological,
social, and emotional), research behind the concepts, techniques, and
exercises that enhance wellbeing in the workplace. In addition, students
SYNOPSIS
have the opportunity to engage in a detailed analysis and evidence-based
positivity change process using self-assessment measures and concrete
positive psychology and wellbeing enhancing activities.

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