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◄Faculty of Economics and Administration►

Main Reference (1) Paynes E. J. ( 2013). Human resource Management for
Public and Non Profit Organization: A strategic
Approach. John Wiley & Sons.
(2) Mottochio , J.J. ( 2012). Research in Personnel and
Human Resource . Emerald Publishing Group.
(3) Gomez-Meija, et al, (2007). Managing Human
Resource. NewJersey: Pearson Education
(4) Randall S.Schuler “Managing Human Resource”
Cincinnati, Ohio, 9th ed, 2006.
(5) Bohlander, Snell and Sherman,: Managing Human
Resource, South –Western College Publishing, 14th ed,
2006.
(6) Mondy & Noe (2005). Human Resource Management.
New Jersey: Pearson Education Ltd.

EQB7009 QUALITY MANAGEMENT
Learning Outcomes At the end of the course, students are able to:

(1) Examine the concepts and philosophy of Quality,
Quality Management and Total Quality Management;
(2) Appraise models, approaches and techniques of quality
management; and
(3) Interpret other aspects of quality management and
achievements in organizations.

Synopsis of Course This course will explore and analyze theories, approaches,
Contents and concepts of quality (goods and services), probe quality
management practices, examine quality planning, control
and measurement tools. It will also identify and evaluate
quality management issues and problems. The emphasis
will be on service quality and management.

Assessment Methods Continuous Assessment : 60%
Final Exam: 40 %

Main Reference (1) David L. Goetsch, Stanley Davis (2015). Quality
Management for Organizational Excellence:
Introduction to Total Quality. Prentice Hall
(2) Dale H. Besterfield, et. al. (2011).Total Quality
Management. Pearson Education India.
(3) Oakland, john S. (1994) Total Quality Management, 2nd
ed. Oxford:Butterworth
(4) Clement, Richard Barret, (1993). Quality Manager’s
Complete Guide to ISO 9000. Englewood Clift, New
Jersey: Prentice-Hall.
(5) Sud and Nima Ingle, (1983), Quality Circles in the
Service Industries, Englewood Clift, New Jersey:
Prentice-Hall
(6) Nemoto, Masao, (1987), Total Quality Control for
Management, Englewood Clift, New Jersey: Prentice
Hall

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