Page 43 - Accreditation Manual for Program Owner -300424

Guidelines for Preparing and Submission of the Programme Accreditation Report

ODL

Reference
3.3.1 Students must have access to appropriate, adequate and continuous support services, Refer below
such as physical (main campus, regional centres), social, financial, recreational and
online facilities, and counselling (academic and/or non-academic). All student
support services must be designed to cater for the non-residential nature of ODL
learners.

3.3.2 There must be a designated administrative unit, with a prominent organisational 3.3.2
status in the HEP, responsible for planning and implementing student support
services staffed by individuals who have appropriate experience.

3.3.3 An effective induction to the programme must be made available to new students to Refer below
promote self-directed learning/self-managed learning and familiarise themselves
to all the learning support services of ODL.

3.3.4 Academic and career counselling must be provided by adequate and qualified staff, 3.3.4
who have undergone periodic, structured training and development in the area of
expertise.

3.3.5 There must be mechanisms that actively identify and assist students who are in 3.3.5
need of academic and/or career counselling.

3.3.6 The department must have clearly defined and documented processes and 3.3.6
procedures in handling student disciplinary cases.
3.3.7 There must be an effective mechanism for students to voice their grievances and 3.3.7
seek resolution on academic and non-academic matters.

3.3.8 Student support services must be evaluated regularly to ensure their adequacy, 3.3.8
effectiveness and student well-being and safety.

Sub standard To write Evidence/Appendix P F R
3.3.1 Must have access to Table C2 listing the 13) Pictures of the support service at main campus
appropriate and adequate different types of support and regional centres √ √ √
support services. services
3.3.3. Must have an State the date, time, 14) Evidence of the orientation of incoming student.
effective induction place and the attendees E.g. Letters, pictures, brochure of induction √ √
programme. for the induction programme.(familiarization of the learning
programme support services of ODL)
15) Survey on the student on the effectiveness of the
induction programme.
Compulsory guided Tables. (The Table numbering can be changed)

Table C2: List of different support services. Refer attachment 1 for the evidences

No. Name of service Accessibility Types
1 ATM machine Physical Financial

a) Maybank
b) CIMB
2 Swimming pool Physical Recreational

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